We want you to be completely satisfied with your purchase from FixMat.

1. Return Period

Products can be returned within 7 days of receiving your order.

2. Conditions for Return

  • Product must be unused, sealed, and in original packaging.

  • Proof of purchase must be included.

  • Returns must be approved by our support team before shipping.

3. Return Procedure

  1. Email support@fixmat.net with your order number and reason for return.

  2. Wait for our approval and return instructions.

  3. Ship the product to the provided address.

  4. Once received and inspected, we’ll confirm your refund or exchange.

4. Return Shipping Costs

  • If the product is defective or wrong, FixMat covers the return cost.

  • For all other reasons, the customer must bear the shipping cost.