At FixMat, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations.

1. Eligibility for Refund

You may request a refund if:

  • The product is damaged or defective upon delivery.

  • The wrong product was delivered.

  • The item has not been used or opened and is returned within 30 days of delivery.

2. Refund Process

  • Send a refund request to info@fixmat.net with your order number, photos, and reason for return.

  • Once approved, we will process your refund within 5–7 business days.

  • Refunds will be credited to your original payment method.

3. Non-Refundable Items

  • Opened or used items that are not in their original condition.

  • Discounted or clearance products.

  • Digital products or gift cards.

4. Late or Missing Refunds

If you haven’t received your refund, please check your bank or contact info@fixmat.net for assistance.