FAQ

General Questions

We ship across the United States. Delivery typically takes 7–15 business days from the date your order leaves our facility.
We charge flat-rate shipping of $10–$30 depending on your cart size. The exact amount is calculated at checkout before you pay.
Use the Track Order page with your order ID and billing email. You'll also receive tracking information by email once your order ships.
You can return unused items in their original packaging within 30 days of delivery. Contact info@fixmat.net with your order number and we will guide you through the return.
Yes. We make sure the product you receive matches the images and description on our website. Slight variations in color or texture can occur due to lighting or manufacturing, but quality and specifications stay the same.
Email us anytime at info@fixmat.net, or use the contact form on our Contact Us page. We usually reply within one business day.
We ship across the United States. Delivery typically takes 7–15 business days from the date your order leaves our facility.
We charge flat-rate shipping of $10–$30 depending on your cart size. The exact amount is calculated at checkout before you pay.
Use the Track Order page with your order ID and billing email. You'll also receive tracking information by email once your order ships.
You can return unused items in their original packaging within 30 days of delivery. Contact info@fixmat.net with your order number and we will guide you through the return.
Yes. We make sure the product you receive matches the images and description on our website. Slight variations in color or texture can occur due to lighting or manufacturing, but quality and specifications stay the same.
Email us anytime at info@fixmat.net, or use the contact form on our Contact Us page. We usually reply within one business day.